Chernova L., Kunanets N.

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Abstract. When analyzing the reasons of the previous programs` failure, we usually focus on the following questions: timeliness of the program results obtaining, keeping to the budget frames, and the results compliance with the quality parameters specified. In other cases, the analysis confirms that the program and the team’s activity have been successfully finished, the payments to suppliers completed and the interested persons and users quite satisfied. It is much less frequently when the question of selecting the most pertinent area of changes is raised, as well as the question of readiness of the organization for the changes to occur due to the implementation of the program. The process of introducing a program, that assure changes, into organization activities is the subject of this article. The objectives: development of an instrument for analyzing the possibility of implementation of changes into the work of an organization and for evaluating the intensity of resistance to changes. The task is to analyze factors having an impact on the results and possibility of introducing changes within an organization, to consider and to ground the main problems and the sources of resistance to the changes. In our research, we used such methods as logical summarizing, analysis and synthesis, structural analysis. The results: a model of calculating the resistance to changes has been developed. This model takes account of the program implementation intensity and allows determining the total level of resistance to changes after successful completion of the program. The research showed that the total level can be both high and low, as the organization personnel, especially its top management, may not recognize the need for changes, or may strive for achieving stability of the company situation. In the course of the research, the basic features of the changes introducing programs have been defined and the basic problems appearing at an organization presented, particularly, those relating to its personnel. The problems have been classified as relating to the organization top management and directly relating to the team working on the program. Conclusions: the instruments for analyzing the implementation of the program of changes or transformations within an organization have been obtained. The results achieved in the research bring the statement that if the resistance to changes is stronger than the organizational potential of a company, any benefits from the implementation of the program are leveled down. Therefore, the reduction of the general resistance to changes within an organization is needed first, and only after this, any programs and projects can be implemented.

Keywords: changes, resistance to changes, programs management, changes management, program top management, program team

The instruments of evaluating the intensity of opposition to changes in an organization

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